Cancel Your Order
You can cancel any order for a full refund at any time before it ships. There is no cancellation fee.
Act quickly
We pack and dispatch in-stock orders within 1–2 business days, so please contact us as soon as you decide. Once a parcel has left us we can no longer cancel it, though you can still return it — see below.
Cancelling a pre-order
Pre-order items have not been released yet, so there is no time pressure. You can cancel a pre-order for a full refund at any time before it ships, including during the wait for the manufacturer's release date.
How to cancel
Email or phone us with your order number:
- Email: support@cardext.shop — put Cancel order #… in the subject line so we spot it fast
- Phone: +1 (803) 343-4484, Monday to Friday, 9am–5pm Central Time
We reply within 1 business day and email you a confirmation once the order is cancelled. If you are cancelling outside our phone hours, email is logged immediately and we work through requests in the order received.
Your refund
Cancelled orders are refunded in full to your original payment method, including any shipping you paid. We issue the refund as soon as the cancellation is confirmed; it typically appears within 5–10 business days, depending on your bank or card issuer.
If your order has already shipped
We cannot cancel a parcel once it is with the carrier, but you are still covered by our return policy:
- 30 days from delivery to return unopened product still in its original factory seal
- No restocking fee
- If the item is faulty, damaged or not what you ordered, we pay return shipping and send a prepaid label
Please do not refuse the delivery. Email us instead — refused parcels are slower to trace and slower to refund.
Note that once a pack, box or case has been opened it cannot be returned, as we can no longer verify the contents are complete and untouched.
Changing an order instead of cancelling
If you need to correct a shipping address, change a product, or split a pre-order off from in-stock items, email us before dispatch and we will sort it out rather than making you cancel and reorder.
Orders we may cancel
We may cancel an order where we suspect fraud, where a listing carried an incorrect price or availability, or where per-customer purchase limits apply to a limited release. If we cancel an order you have paid for, you receive a full refund. This is set out in our Terms of Service.
Contact us
Card Exchange Club
2428 S 47th St
Kansas City, KS 66106
United States
Email: support@cardext.shop
Phone: +1 (803) 343-4484, Monday to Friday, 9am–5pm Central Time