Refund policy
Last updated: 26 August 2026
Return window
We accept returns for 30 days from the date your order is delivered. Requests made after 30 days cannot be accepted.
What can be returned
Unopened product still in its original factory seal can be returned for a full refund within the 30-day window. We pay return shipping — we email you a prepaid label, so a return costs you nothing.
There is no restocking fee.
What cannot be returned
Once a pack, kit or box has been opened it cannot be returned. This is standard across sealed collectibles: once a product is open we cannot verify its contents are complete and untouched, and we cannot resell it honestly.
A disappointing pull is not a defect. Pull odds are published on every product page before purchase, including a clear statement that rare cards are not guaranteed in any single pack or box. We say this plainly up front rather than surprising you later.
Damaged, defective or incorrect orders
If your order arrives damaged, with a broken seal, or is not what you ordered, email us within 7 days of delivery with photographs of the item and its packaging. We will replace it or refund it in full including original shipping, and we cover all return postage. This applies whether or not the product has been opened.
How to start a return
Email support@cardext.shop or call +1 (712) 393-8174 and include your order number.
Please wait for our reply before sending anything back — we will send a prepaid return label and instructions. Items returned without contacting us first may not be processed.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit.
We email you when your refund is issued. If 10 business days have passed since that email and you have not received the funds, contact us and we will trace it.
Cancellations
Orders can be cancelled for a full refund at any time before they ship. Email or call us as soon as possible — we usually dispatch within 1–2 business days.
Contact us
Card Exchange Club
2428 S 47th St
Kansas City, KS 66106
United States
Email: support@cardext.shop
Phone: +1 (712) 393-8174
We reply to email within 1 business day.