Track Your Order
Every order ships with tracking. Here is how to find yours.
Your tracking number
As soon as your order leaves us, we email a tracking number to the address you used at checkout. In-stock orders are packed and dispatched within 1–2 business days of being placed.
Please allow up to 24 hours after that email arrives for the carrier's first scan to appear. Until then the number is valid but may show no movement.
Track from your order confirmation
The confirmation email we sent when you placed your order contains a View your order link. That link shows live status and tracking, and does not require an account.
Track from your account
If you created an account at checkout, sign in and open Orders to see every order you have placed and its current tracking.
Pre-orders
Items marked as pre-orders have not been released yet, so no tracking exists until the manufacturer's release date. Pre-orders ship within one business day of release, and you will receive tracking then. If a pre-order is on the same order as in-stock items, the whole order ships together once everything is available.
Delivery times
Delivery estimates are counted from dispatch, not from when the order was placed:
- Standard: 3–7 business days after dispatch
- Expedited: 2–3 business days after dispatch, where selected at checkout
Alaska, Hawaii, US territories and APO/FPO/DPO military addresses may take longer. We ship within the United States only.
Tracking has not updated
If tracking has shown no movement for 7 business days, contact us and we will open a trace with the carrier. If a parcel is confirmed lost, we will replace it or refund you in full.
You cannot find your tracking email
Check your spam or junk folder first, and search your inbox for cardext.shop. If it is not there, email us your order number and we will resend it.
Your order arrived damaged
Photograph the parcel and its contents as they arrived, before unpacking further, and email us within 7 days of delivery. We will replace or refund the order and cover all return postage. Photographs of the outer packaging are what allow us to file a carrier claim.
Contact us
Card Exchange Club
2428 S 47th St
Kansas City, KS 66106
United States
Email: support@cardext.shop
Phone: +1 (803) 343-4484, Monday to Friday, 9am–5pm Central Time
We reply to email within 1 business day. Please include your order number.